FAQs

About Your 4FiiT Sessions

What is 4FiiT?

A. 4FiiT (fun, inclusive, interval training) is our dedicated personal training service. If you’re looking to lose weight, gain muscle or just get in shape, our expert trainers and 4FiiT community will help you all the way.

With 1-to-1 sessions, couples training and our popular Transformation Camps, 4FiiT is a relaxed, fun way to kickstart your fitness regime.

On each session, our inspirational 4FiiT personal trainers are with you every step of the way to help you on your fitness journey.

How long is a personal training session?

A PT session will be 1 hour long in duration, enough time to work up a sweat!

What does a 1-2-1 personal training session involve?

1-2-1 personal training session is delivered by our dedicated team of experts. You will be guided through carefully crafted exercise programs specific to your fitness goals. You'll receive guidance and tuition in all areas from exercise techniques to nutrition designed to maximise your results.

What is better for me? Transformation camp, couples sessions or 1-2-1 sessions?

Whether you thrive from training in a group with like-minded gym goers who are wanting to transform themselves like you, or want a more personal approach in 1-2-1 or couples training with your chosen PT, all of our options will stimulate the same successful results which you aspire to achieve.

Our Transformation Camps are a great way to kickstart your fitness journey over 8 weeks, while our 1-2-1 and couples sessions are there to become a part of your regular schedule.

I have a 4FiiT personal training consultation later, what does it consist of and what should I wear?

Your 4FiiT PT consultation will be the first chance for your PT and yourself to discuss your goals and the best course of action you both will take to get the results you desire.

Can I bring a friend with me to my 4FiiT session?

Unfortunately, you can't bring a friend to your 1-2-1 session, however you can book a couples session so that you are training together!

Booking Your 4FiiT Sessions

How do I book a personal training session?

You can purchase a personal training session from the 4FiiT store, where you have the option of purchasing 1-2-1 sessions, couples sessions or our 8 Week Transformation Camps!

Our team will then add your 4FiiT credits to your account. This can take anywhere between 24-72 hours. 

You can then book your 4FiiT session on our Xercise4Less Member App in the "classes" section - press the drop down menu and select "4FiiT Bookings".

Do I have to be a member of Xercise4Less to buy personal training sessions?

Yes, you must be a member to purchase 4FiiT personal training sessions. 

Where do I enter the promo code on my 4FiiT session to apply discount?

You enter your promo code on your 4FiiT package when you go to the checkout page when making your purchase on the website.

If I am an off peak member, can I use my PT session outside of peak hours?

If you have an off peak membership, do not worry, there will be plenty of available sessions within your off peak hours for midweek. You will be able to attend the PT sessions at any time on a weekend. 

If I have a preferred PT, will it be clear which PT runs which sessions?

Yes, you will be able to see which PT's are running which sessions from the "4FiiT Bookings" section on your members app. 

Can I request a male or female personal trainer?

When booking your personal training sessions you will be able to pick exactly which PT you'd like, if you would prefer to have a female or male PT, that is absolutely fine. 

Can I book my 4FiiT session in the gym by speaking to reception?

Yes you can. Just buy your credits on our online store and then feel free to ask your receptionist to book you on at a time of your choice.

How far in advance can I book my 4FiiT session?

As soon as you receive an email that your credits have been allocated, you can book anytime within your timeframe. 

If I decide I want to change my personal trainer halfway through my subscription, am I able to do this?

Of course you are, you can select whichever PT you require as long as that specific PT is available at the time you wish to train. 

Do I have to buy 4FiiT sessions through the app or at my club reception?

For best practice and ease of use, we do advise booking through your members app where you can select which session you wish to attend and your preferred date. If you do feel the need to book in club, you may do so by asking reception or ringing your branch. 

How can I make sure my personal trainer is credited for my purchase?

To ensure your PT is credited for your purchase for the service they are providing, you will be able to enter their PT referral code (which you can get from your instructor) on the checkout page.

Can I buy sessions for a club that is not my "home club"?

Yes, you can use your PT credits in any of our clubs that have 4FiiT. You can book this through your member app when you have added another club to your account.

Transformation Camps

When do Transformation Camp sessions run?

We run our Transformation Camps regularly, but you can see the times for the upcoming camps here

How do the Transformation Camps work?

Each of our Transformation Camps consist of 8 weeks of intensive group training sessions. There will be 3 group personal training sessions a week, with weekly weigh-ins, a recipe plan and access to your own private transformation hub in our app.

Which gyms do Transformation Camps run at?

Most of our Xercise4Less gyms run Transformation Camps.To see exactly which gyms are running camps, select your gym from the dropdown menu on our Transformation Camp pages.

Is there a maximum number of people who can book onto one Transformation Camp?

Yes, it is between 28-40 people depending on the size of the studio.

Using Your 4FiiT Credits

How long after buying do I have to use my session after paying for them?

You have one week from when the credits are allocated. You will receive an email to confirm when the credits have been applied. 

Can I book my 4FiiT session immediately after my purchase?

You will be able to book your 4FiiT sessions as soon as your credits are processed, this may take anywhere between 24-72 hours.

What does "1 lesson credit" mean?

"1 lesson credit" means you have one credit to take part in one session of whichever PT product is available on the timetable. 

Do my credits expire?

2 weYes they do: 

If you have purchased a weekly recurring package your credits will expire 1 week from the date your credits were allocated.

If you have purchases a 1 month unlimited package, your credits will expire 1 month after the date your credits were allocated.

If you have purchased a 12 week transformation package your credits will expire 12 weeks after the date your credits were allocated. 

If I buy but then don't book am I refunded?

When you purchase your 4FiiT package you will be informed clearly you must use your credits before the expiry date upon purchase, therefore no refunds will be issued.

Payment and Billing

How often do I make payments?

If you chose a "X per Week" package, (this is referred to as a recurring payment), you will be debited every week until you cancel your subscription using the "Cancel my subscription" link at the bottom of the page.

What happens if I miss a payment on my subscription?

If you miss a payment you will not receive your credits for the session.

If I miss a payment on my subscription, will Xercise4Less attempt to take this at a later date?

Yes, we will try to attempt payment three times on consecutive dates after the arranged payment date, if the third attempt to take payment is unsuccessful your subscription will automatically be cancelled.

What date will my Direct Debit go out if I have purchased a 4FiiT subscription?

Your Direct Debit will be taken out from the date you purchase your 4FiiT subscription on a monthly basis, or if you wish, you can pay the full package upfront. 

Cancellations and Rescheduling

Can I reschedule my personal training session?

Yes you may - if it is within the timeframe of your chosen package and there are still sessions available on the app.

What should I do if I change my mind after purchasing, can I get a refund?

If you have purchased your 4FiiT personal training programme through the website, you are entitled to a 14 day cooling off period. This does not apply on in-club purchases.

If you have used any of your sessions within the 14 day period, you will not be entitled to a refund. 

What happens if I wish to cancel a subscription, how do I go about doing this?

You may cancel your subscription at any time. Click on "Cancel my subscription" at the bottom of the page. Click on the "Manage" button next to the subscription you wish to cancel and click "Cancel".

If I am ill and miss a session can I have another one?

Yes you can, you will be required to cancel beforehand and you will be able to rebook another 4FiiT session on the app.

If the personal trainer I wish to use cancels the session for whatever reason, what will happen?

If your instructor isn't available and has to cancel, don't worry, we will allocate another instructor available to take your session for you.

If my personal trainer leaves halfway through my subscription, what happens?

We really hope your personal trainer doesn't leave as we do have a very good relationship with all our 4FiiT experts, however if in the rare case a personal trainer becomes no longer employed with Xercise4Less then don't worry, we will assign your personal training sessions to another allocated personal trainer of your choice.

There will be no refunds carried out for this so please bear this in mind when you purchase 4FiiT sessions.